August 18, 2025 
Dhaka 
Full-time Position Title: Call Center Operator
Department: Customer Service / Call Center
Reports To: Marketing Manager
Job Location: Bashundhara R/A, Dhaka
Company: Bashundhara Group
Job Summary:
The Call Center Operator is responsible for handling incoming and outgoing calls to provide information, support, and solutions to customers in a professional and efficient manner. The role ensures customer satisfaction by maintaining effective communication, resolving queries, and recording accurate information in the system.
Key Responsibilities:
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Answer inbound calls promptly and professionally, ensuring excellent customer service.
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Make outbound calls to customers for follow-ups, feedback collection, or promotional purposes as assigned.
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Provide accurate information regarding company products, services, and policies.
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Handle customer complaints, resolve issues where possible, and escalate unresolved cases to the appropriate department.
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Maintain records of all interactions in the call center system/CRM.
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Follow communication “scripts” when handling different topics.
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Achieve individual and team targets such as call handling time, customer satisfaction, and service level.
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Assist in maintaining customer loyalty by ensuring a positive service experience.
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Collaborate with other departments to address customer needs effectively.
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Adhere to company policies, procedures, and confidentiality standards.
Qualifications & Requirements:
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Bachelor’s degree.
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Prior experience in a call center or customer service role is an advantage.
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Excellent communication skills in Bangla and English.
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Basic computer literacy and ability to work with CRM/Call Center software.
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Strong problem-solving and active listening skills.
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Ability to work under pressure and manage high call volumes.
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Flexibility to work in shifts, including evenings, weekends, and holidays if required.
Employment Type:
Full-time / Shift-based
Apply Now!
Attach your details and resume here in the form before 31 October, 2025.